|Leased Line Monitoring
The goal is that your leased line will never go offline, but in the unlikely event that it does, North Atlantic Networks will be there. North Atlantic Networks offers several service levels for monitoring, troubleshooting and repair of your leased line. North Atlantic Networks experts are at your service to get your service up and operational with the least amount of downtime.
8x5 Standard Monitoring and Repair
Included with every North Atlantic Networks leased line. North Atlantic Networks will provide monitoring, regardless of who owns the leased line. This monitoring, troubleshooting and repair is handled during normal business hours, 8 AM to 5 PM, Monday through Friday, excluding holidays. If you experience difficulty during coverage hours, North Atlantic Networks will assist you in determining if the problem is hardware related or telco related, and will work with your staff, vendors or the telco carrier to get your line running as soon as possible. Services include:
North Atlantic Networks can provide enhanced monitoring services for your leased line if extended coverage is required. In addition to 24 hour troubleshooting and repair, Monday through Friday, North Atlantic Networks provides these services:
North Atlantic Networks's highest level of after hours support is available 24 hours a day, 7 days a week, 365 days a year. North Atlantic Networks will troubleshoot and repair a down leased line no matter when the issue occurs. Additionally, a full suite of advanced services is provided with this option: